Education

Resume

• 2013 - 2015
  Bachelor of Science, Information Technology and Computer Science, Software Engineering Radford University

  This program had a heavy emphasis on project development methodologies, Java programming, and Project Management.

• 2010 - 2013
  A.A.S. Information Technology, Magna Cum Laude, Computer Graphics and Web Design New River Community College

  Coursework at NRCC involved Networking, graphics, HTML, CSS, and basic programming in Python and C++.

Latest Jobs

• 2018 - Present
  Optometric Technician Dumalo Optometry

  Administrative duties including, phone, email, appointment booking, emergency call triage. Pre-testing patients consisting of collecting various data readings using optometric testing equipment, collecting personal medical history, checking pupil response and administering dilating eyes drops as appropriate. Additional responsibilities include contact and retail product ordering, updating and maintaining specialist referral system, and maintaining email communications with patients as needed.

• 2016 - 2018
  Retail Buying Assistant Ocean Wise

  Buying assistant for all merchandise purchased in North America. Tracked shipments, orders, out of stock, special requests and all domestic retail activities, including returns and logistics. Was manager of online webstore including stock selection, product photography, order processing and customer experience. Main point of contact for all domestic and potential suppliers.

• 2013 - 2015
  Emerging Technology Specialist and Project Development Coordinator Virginia Tech University

  Based within the InnovationSpace at Virginia Tech I investigated new technologies and supported specific campus technologies. When not assisting instructors I researched emerging technologies and evaluated their use as a teaching and learning tool. This position also included training in technology, documentation, and delivering Virginia Tech assets in a way that would benefit the VT community as a whole. I also participated in several projects in conjunction with other departments on campus advising on technologies that might accomplish specific goals, development lifecycles for mobile applications, and available campus resources. I was an administrator for VT's Apple Developer account and managed a large pool of iPads that could be loaned for research or classroom use. One of my final projects at VT was assisting with the remodel of the InnovationSpace lab and office area. This position was originated for me once my previous temporary role at VT had ended as planned.

• 2012 - 2013
  Testing and Data Services Virginia Tech University

  I was hired to assist in sunsetting a longstanding department. During my time with this department I helped evaluate a distributed system model to replace a centralized test scanning and evaluation department. I assisted instructors with testing needs including analysis of results and evaluation of overall test questions for effectiveness based on student score metrics. As part of sunsetting the old system and launching the new I helped develop a campus-wide communication plan and training plan for the new system. This included timelining based on user need and usage as well as training workshops VT faculty adopting the new system.

• 2011 - 2012
  Sales nTelos

  In this role I knowledgeably promoted cellular phones and plans to customers, making sure to fit customers to the right phone and plan. I also gave general troubleshooting technical phone and programming issues. I increased sales through great customer service and ongoing knowledge of policies and procedures.

• 2010 - 2011
  Teller Bank of America

  In this role I assisted customers with daily transactions while following all federal guidelines and Bank of America protocols and procedures for cash handling and proper check negotiation. I regularly and accurately handled large cash amounts in my personal bank as well as assisted in maintaining the bank cash flow and automatic cash dispenser. I also participated in referral program that encouraged customers to visit with a personal banker to ensure they were in the most appropriate account for their financial assets.

• 2007 - 2009
  Operations Manager Valiant Fabrics

  I managed staff in the warehouse, sampling activities, and the office and assisted in all aspects of training and hiring. I coordinated regularly with salespeople, clients, international mills, transportation companies, and employees to ensure customer satisfaction and smooth operations. I also designed, implemented, and managed operational procedures in regard to backorders, inventory, daily order processing, and client files. I continually researched new and more effective methods and procedures for the office, warehouse, packaging, and sampling and improved company efficiencies while increasing personal knowledge of the industry.

• 2005 - 2007
  Front Desk Supervisor Inn on Biltmore Estate, Biltmore Estate

  In this position at a four-start hotel I maintained the quality of shift to shift operations and applied proper judgment and problem-solving skills to guest service issues and unexpected situations. I was a member of the Manager-on-Duty Program which reviewed all operations and procedures of the business and, when designated, was the main point contact for all escalated and safety issues at the Inn. I coached employees in company expectations and reaching weekly and monthly upsell goals. I also held an assignment with sales/conference services staff which involved managing room inventory and assisting in revenue management, room occupancy statistics, and analysis of ADR (Average Daily Rate) to maximize occupancy & revenue. I developed training materials, mentored staff for professional development, encouraged ongoing development of skills and estate specific knowledge. I also played a key role in implementing a service model to increase hotel efficiency when assisting guests.